Thursday, July 28, 2011

Walgreens Helpful Info

Here is some helpful info if you plan on shopping at Walgreen's:

This information was found at Hip2save


One of the most important things that you can do to ensure that you are a “Hip” Walgreens shopper is to familiarize yourself with the Walgreens Coupon Policy. I recommend that you print a copy of this policy and bring it with you while you shop. If any issues arise, this Coupon Policy should definitely help clear things up!


Become familiar with Register Rewards (RR). Register Rewards (a.k.a. Catalina coupons) are manufacturer coupons that print out from a Catalina machine at the register after you have completed your transaction. The Register Rewards print out after you buy a participating product, which may be advertised in Walgreens weekly ad. There are also Register Reward deals that are not advertised in the weekly ads but are posted inside the store.

Register Rewards are manufacturer coupons. When you have a RR in hand to use, you can only use ONE RR per item purchased. For example: If you are purchasing three items, you can use up to a combination of three manufacturer coupons and/or RRs. If you attempt to use more than three, the register will beep. If you run into a situation where you have more manufacturer coupons/RRs to use than products, look for “filler” items to add to your purchase. Fillers are inexpensive items, and they allow you to apply more coupons at checkout. Great options for filler items include clearance merchandise, small candies, and pencils. Note: Walgreens store coupons do NOT count towards your coupon-to-item ratio. In other words, the register will not beep if you are using more Walgreens coupons than items.

If you purchase more than one of the same Register Reward participating item per transaction, you will only receive one Register Reward–NOT two! In order to get more than one RR coupon when purchasing more than one of the same qualifying items, request that each item be rung up on a separate transaction. However, you can purchase different Register Reward qualifying items in the same transaction, and you will receive one RR for each DIFFERENT qualifying Register Reward item purchased.

Another important thing to note is that Register Reward deals do NOT roll! This means that if your receive a $2RR for purchasing Huggies diapers, you cannot use this same RR to purchase another package of Huggies diapers and expect another $2RR to be generated.

You CAN use Register Rewards from a different deal to pay for another Register Reward deal–which means you can roll Register Rewards from different deals to help lower your out-of-pocket expense.

If a RR does not print, make sure that the Catalina machine is on (Note: You should see a blinking green light.) and that you bought EXACTLY the right variety of product that was supposed to generate the RR. If you still feel that you should have received a RR, you can have the cashier delete the transaction and ring your items up again OR you can leave the store and call the Catalina company directly. You can reach Catalina at 1-888-8coupon: Have your receipt in hand and state which items in your purchase should have triggered a RR. Catalina will review your transaction and will mail you a RR, within two to three weeks, if you should have received one.


Learning how to correctly use Walgreens coupons will ensure that you have a smooth transaction. Coupons are posted in the Walgreens weekly ad and in Walgreens coupon booklets – located at the front of the store, in the pharmacy area, and even in a $0.99 children’s activity booklet. With so many places to find coupons, it can be a bit confusing! You can always check for the latest updates on the booklets available. New booklets typically become available each month!

As I stated above, Walgreens coupons do NOT count towards your coupon-to item-ratio. In other words, the register will not beep if you are using more Walgreens coupons than items. Remember that Register Rewards and other manufacturer coupons can only be used once per each item purchased.

When you are using a combination of Walgreens coupons and manufacturer coupons, always hand over the manufacturer coupons first and then the Walgreens store coupons. Why? In order to get coupon overage which can then be used towards other items. If you use the manufacturer coupon after the Walgreens store coupon, the register will beep to indicate that the value of the coupon is greater than the value of the item… BUT, if you give the cashier the manufacturer coupon first, the register won’t react. Both coupons will go through without any beeps, and you’ll get the coupon overage!


If you are planning to buy mass quantities of a sale item, it is beneficial to contact the store and order the item in advance. You can order up to 99 of a particular item in advance. This is much better than coming in on the first day of a sale and completely cleaning out the shelves. There really is such a thing as coupon etiquette!! Walgreens will most likely want you to pay for the order of items in advance, so be sure to have all applicable coupons in hand!
If you are planning to do multiple transactions, you may want to check out at the Cosmetics counter. Typically, this counter is not as crowded, so the cashier usually has time to deal with all the coupons that we Hip2Savers like to use and/or run through multiple transactions. Don’t forget to ask the cosmetic counter employee if she/he has extra manufacturer coupons for cosmetic-related items (or any other store items). There is often a huge stash of coupons available behind the counter and sometimes FREE samples too! Just ask!

Rain Checks:

Walgreens does issue rain checks! Rain checks are good for in-store purchases only and valid for 30 days. In some instances, a store employee may authorize the substitution of a similar item of the same brand at the advertised price.

Buy One, Get One Free Items:

If there is a Buy One, Get One free or a Buy Get One 50% Off promotion, you can use two coupons for the items. You can also use a Buy One, Get One free coupon for items that are currently part of a Buy One, Get One free promotion–this essentially makes both items FREE! If you have any issues using two coupons on a Buy One Get, One free sale, refer to Walgreens coupon policy which specifically states When items are featured in a Buy One, Get One free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.

Keep your eyes peeled for clearance tags! There are two kinds of clearance tags: orange and yellow. The orange tags are issued from the corporate office, and you can find them at any Walgreens store. The yellow tags are specific to each individual store. You can often pair up clearance items with Walgreens and/or manufacturer coupons and score items for FREE!
If you have an issue with a cashier, ask to speak with the store manager. If you are unable to resolve the issue with the manager, note the manager’s name and the time the incident occurred and then call Customer Service. The phone number is 1-800-WALGREENS or 1-800-925-4733 or you can click here to send an email. You can always write a letter as well:

Walgreen’s Corporate Office
200 Wilmot Road
Deerfield, IL 60015

Thanks again to Hip2Save for this information...

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